Shipping & Returns
Our shipping options are simple and affordable! Let us know if additional shipping options are important to you, and we’ll add services as demand warrants.
How We Ship
We ship orders throughout the week, with the exception of weekends and holidays. Shipping fees vary for individual items and can be viewed in your shopping cart once an item has been added. All our products are conveniently shipped through UPS or Canada Post, depending on the item. With Canada Post, we are able to ship anywhere within Canada. For orders shipping with Canada Post and destined for remote areas within Canada, additional shipping fees may apply. If this is the case, we will contact you before shipping out your order.
Please note that we reserve the right to cancel and not ship orders for any reason. All orders will ship within 2-5 business days from the store location in which it is in stock. All orders placed outside of business hours and weekends will be processed the following business days.
Please note: orders with billing and shipping addresses not the same will take longer to ship out due to additional time required for credit card verification and fraud prevention.
Moll Canada will ship, FOR FREE, any regular size order within Canada (see below for some exceptions) with a minimum purchase value of $75 before taxes via Expedited Canadian Postal Service, Purolator, or FedEx Ground Service. Oversize item surcharges will still apply to orders that otherwise qualify for free shipping.
Shipping Cost is calculated at the time of check-out and varies depending on your location, size, and weight of merchandise purchased.
Moll Canada is not responsible for any additional Brokerage, Duty or Taxes that may apply.
We’re happy to announce that we now ship internationally.
Certain remote areas within Canada have limited delivery service and this results in a high shipping cost. We are unable to offer our free shipping to these areas but do have competitive rates with Canada Post that you can take advantage of. Once we receive your order we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause. Oversized items will be handled by carrier companies and delivery time may vary depending on the freight carrier’s schedule.
These exception areas include Yukon, Northwest Territories, and Nunavut. Orders shipping internationally are not eligible for free shipping.
Tracking Your Order
Once you have completed your order online, a tracking number will be emailed to you as soon as your order has shipped. You can track your package online through UPS, Canada Post or carriers’ website, so be sure to keep your tracking number in a safe place!
Backorder and Out of Stock Items
Our Backorder Program If an item you ordered is currently on backorder or has become out of stock, you will be notified via email with an estimated availability date. You then have the option of waiting for the item to become available, or canceling it. Our backorder program allows you to purchase items that are currently out of stock but will be available again. This way, you get to be the first to reserve our best selling items by purchasing them in advance before they arrive. In order to get early access to backorder items and reserve them, we need to take payment for the item at the time the order is placed. This means that all backorder items in your shopping cart will be charged to your account once you checkout. Shipping and taxes will also be charged at this time, so you won’t have to pay any additional fees later on!
When Will I Receive My Backorder Items?
Whenever a backorder item is purchased, we will provide you with an estimated shipping date which takes into consideration the time it takes for the item to become available and shipped to us, as well as the time it will take for us to stock the items and process your order. Please be aware that backorder dates are estimates and are subject to change. We do our best to notify you about backorder items whenever an update is available. If your order consists of both in-stock and backorder items, we will reserve these items for you and ship your order in full as soon as your backorder item(s) arrives. Depending on the length of the estimated arrival date on your backorder items, your in-stock items may be shipped out to you first.
Canceling Backorder Items
We know that patience is a virtue… and sometimes, you just change your mind! You can cancel your backorder at any time, as long as it’s not a custom made or special order item. Simply send an email to firstname.lastname@example.org with your order number or log in to My Account to submit a request. Please note that sending in a request does not automatically cancel your order. You will receive a cancellation confirmation email once it has been processed.
Merchandise must be returned within 14 days of receipt of goods for a full refund of the purchase price. All furniture items will incur a 30% restocking fee and any delivery & handling fees may applied. Some products are considered special order items and unfortunately are not returnable. All purchases of sale merchandise, car seat, stroller, electronics, mattress, pillow, swimwear, bedding, diaper, food, toys, and plush are final sale.
Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals, and registration cards. We will not accept opened boxes, dirty, washed, or used products.
Please enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for the return.
Please Note: We cannot accept returns for the following classes of products: feeding products & accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments.
Price Match Policy: We will gladly match a lower price within 14 days of the item being shipped or picked up at a qualifying online retailer, or a local competitor.
All refunds & exchanges are subject to the final approval of our quality control division.
Return Shipping Costs: Moll Canada does not assume return shipping costs. Customers will be responsible for all return shipping costs. Customers may request a prepaid shipping label. The costs associated with the label will be deducted from the refund amount once the item has been received. Please send your prepaid label requests to email@example.com, be sure to include your order number as well as the reason for your return. Our returns department will process your request and will reply within 2 business days with the shipping costs. Customers may ship back returns with their own shipping methods however for your protection, we recommend using Canada Post or insured parcel post for return shipments. Additionally, we recommend that customers who decide to make a return on their own request a tracking number from the shipper for their records. If a package is refused, there will be a $15.00 refusal fee plus our actual shipping costs which include the freight to and from the customer. All items must be returned to Moll Canada 1-3531 Jacombs Rd Richmond BC V6V1Z8 Canada
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